Terms of Service

01Application & Changes

These Terms apply to everything you do when using this website and the Services. Where, for a specific shipment, customs filing or consultancy engagement, the parties agree otherwise in a quotation, letter of authorization, shipping order (S/O), bill of lading terms or an individual written contract, that individual agreement prevails over these Terms; matters not covered by these Terms are governed by those individual documents, the applicable international conventions, the terms on the reverse of the bill of lading, and the laws of the Republic of China (Taiwan).

We may amend these Terms at any time in response to changes in law, business or the Services, and will post the latest version on this website; amended Terms take effect when posted, without separate individual notice. If you continue to use the Services after an amendment, you are deemed to have accepted the amended Terms.

02Scope & Nature of the Services

Our services include, but are not limited to: import/export customs brokerage, ocean and air freight booking and forwarding, cargo drayage and warehousing arrangements, China sourcing and consolidation, FBA first-leg freight, overseas market assessment consultancy, and the online estimation and lookup tools provided on this website.

• For transport and forwarding, we act as a freight forwarder / carrier or its agent, and may engage shipping lines, airlines, trucking companies, warehouse operators and partners at home and abroad to perform the work.
• For customs matters, we act as a licensed customs broker filing with Customs on your behalf under your authorization; the assessment, inspection, release and taxation by Customs fall within the authority of the competent agency and are not something we can guarantee or control.
• Consultancy opinions relating to overseas market assessment and grants are provided for your decision-making reference only and do not constitute any investment, legal, tax or accounting guarantee or undertaking.

03Instructions, Quotes & Payment

• Nature of quotes: Unless a validity period is stated in writing, our quotes are an invitation to treat only, and may be adjusted for exchange rates, fuel prices, space availability, surcharges (such as THC, peak-season surcharge or bunker surcharge), duties and taxes assessed by Customs, or the actual cargo (volume, weight, item type); the final charges are the amounts actually incurred and settled by us.
• Duties, taxes & advances: Customs duty, business tax, commodity tax and other levies are charged at the amounts assessed by Customs; any duties and levies we advance on your behalf are to be reimbursed by you under the agreement.
• Payment terms: Unless otherwise agreed, you are to pay all charges within the period we specify. On overdue amounts, we may charge default interest on the late payment, and may exercise a lien over the goods and documents in our custody, transport or handling, withholding delivery or release of the goods until the charges are settled.
• Cancellation & changes: Once an instruction has been accepted, if you cancel or change it, the actual costs already incurred for booking, drayage, customs filing, storage and the like, and any charges levied by third parties, remain payable by you.

04Customer Obligations & Warranties

In respect of the goods you instruct us on and the information you provide, you warrant to us that:

• The description, quantity, volume, weight, value, tariff classification and related documents (invoices, packing lists, etc.) you provide are true, accurate and complete; any back-tax, fine, return shipment, delay and all losses arising from inaccurate information, under-declaration, omission or incomplete documents are your sole responsibility.
• The goods do not contain items prohibited or restricted from export or import by law (such as controlled items, dangerous goods, counterfeit or infringing goods, or contraband); where the goods are dangerous goods or special cargo subject to declaration, you are to truthfully inform us in advance.
• You have lawful right of disposal over your goods, and your instructions and import/export activities comply with the laws of the place of origin, the destination and the relevant countries.
• You are to provide, in good time and as required by us or the competent authority, the information and documents needed to complete customs filing, transport and clearance.

Where your breach of the above obligations or warranties causes loss to us or to a third party, you are liable to compensate for it (see Clause 7).

05Online Tools & Information Disclaimer

The online tools on this website (such as the tariff estimator, transport carbon calculator and HS code lookup) and the various explanations, tutorials, glossary and articles are estimates and general informational guidance based on typical scenarios, provided for reference only, and do not constitute a formal quote, tax determination, legal advice or guarantee.

• The duties and taxes actually payable, the tariff classification, whether goods can be imported and the transit time are determined by Customs' assessment and the actual cargo; we do not warrant the absolute accuracy of a tool's results or its fitness for any particular case.
• The data sources, factors and legal bases behind the online tools may change as laws or rates are adjusted; we may update or discontinue them at any time without separate notice.
• Some tools (such as the AI tariff tool “TradePilot”) are provided by an affiliated brand of ours or by a third party, and are separately subject to their own terms (see Clause 9).

06Limitation of Liability

To the fullest extent permitted by law:

• For liability in respect of transport and forwarding, our liability is limited to the per-unit liability cap set by the applicable bill of lading terms, the relevant international conventions (such as the Hague-Visby Rules and the Warsaw / Montreal Conventions) and the laws of the Republic of China (Taiwan); for high-value goods, you should declare the value in advance and take out cargo transport insurance (which we can help arrange), and if you do not insure, you bear the risk above that cap yourself.
• We are not liable for indirect, incidental or consequential loss (including, without limitation, loss of profit, loss of business opportunity, business interruption or damage to goodwill).
• We are not liable for loss arising from customs inspection, seizure, taxation or delayed release, or from the acts or omissions of third parties such as shipping lines, airlines, trucking companies or warehouses, where this is not attributable to us.
• This website and the online tools are provided “as is” and “as available”; we do not warrant that they will be uninterrupted, error-free or available in perpetuity.

07Indemnity

Where, because you breach these Terms, provide inaccurate information, instruct us on prohibited or infringing goods, or breach relevant law, the Company, its employees, agents or partners suffer loss, face a third-party claim, an administrative penalty or judicial proceedings, you are to indemnify and hold us harmless against all losses, costs (including reasonable legal fees), fines and liabilities so arising.

08Intellectual Property

All content on this website — including, without limitation, text, images, layout design, trademarks, logos (such as “Jumping Freight” and “JUMPING FREIGHT”), tutorials and tools — together with its copyright, trademark rights and other intellectual property rights, belongs to the Company or its rights holders. Without our prior written consent, no one may reproduce, adapt, distribute, publicly transmit, rent out or commercially exploit it. Fair quotation with attribution of the source is excepted.

09Third-Party Services & Links

This website may provide links to third-party websites or tools (for example, our affiliated brand “LUFÉ”, the AI tariff tool “TradePilot”, or government agency or partner websites). Those websites and services are operated by their respective providers and are subject to their own terms and privacy policies; we are not responsible for the content, availability or conduct of third-party services. You should review each service's rules separately before using it.

10Suspension & Termination

In any of the following cases, we may, without prior notice, suspend, restrict or terminate all or part of the Services provided to you, and are not liable for compensation:

• You breach these Terms, a relevant individual contract or the law;
• You provide inaccurate information, instruct us on prohibited or infringing goods, or there is a risk of fraud or evasion of duties and taxes;
• You have outstanding charges and have not paid them under the agreement;
• Law, a requirement of the competent authority, or force majeure prevents us from continuing to provide the Services.

After the Services end, the rights and obligations already arising between the parties before termination (including fee settlement, the lien and liability for compensation) are unaffected.

11Force Majeure

Where the Services are delayed or cannot be performed due to natural disaster, war, strike, riot, epidemic, government controls, changes in customs policy, port congestion, cancellation of flights or sailings, port closure, fuel or capacity shortage, or other causes beyond our reasonable control, we are not liable for the delay or non-performance, and may adjust the schedule, route or charges as circumstances require.

12Governing Law & Jurisdiction

The interpretation and application of these Terms, and any dispute arising between you and us in connection with the Services, are governed by the laws of the Republic of China (Taiwan) (and, for transport-related disputes, the relevant bill of lading terms and international conventions). If litigation results, then save where the law provides otherwise on a mandatory basis, the parties agree that the Taiwan Taipei District Court is the court of first instance.

13General & Contact

If any provision of these Terms is held invalid or unenforceable by a competent authority, the validity of the remaining provisions is unaffected. Our failure or delay in exercising any right under these Terms does not constitute a waiver. If you have any questions about these Terms, please contact us:

Jumping Freight Co., Ltd.
Address: 7F-2, No. 168, Yongji Rd., Xinyi Dist., Taipei City, Taiwan
Phone: +886 2-2753-1366
Customer service email: [To confirm: insert support email]
or message us on LINE for personal assistance: go to Contact